Can't get to the phone? We text the caller back for you.
When you miss a call, the caller gets a text from your business within a minute. We find out what the job is and text you the details, so you can call back when you're off the tools. You keep your number.
For plumbers and electricians on Sydney's Northern Beaches and North Shore.
How it works
- You miss a call. Your phone sends calls you don't answer to a number we set up for your business. Calls you pick up don't change at all.
- We text them. "Sorry I missed your call, it's Dave from Harbour Plumbing. Is this about a job?" If it's your mum or a supplier, they say so and we leave it there.
- We ask a few questions. What the job is, the suburb, if it's urgent and a good time to call back.
- You get a text with the details. Name, number, job and suburb. Burst pipes and power outages come through as URGENT straight away.
See it in action
This is a simulation of what your caller sees after you miss their call. Pick a job and play it through, or type your own replies.
Press "Miss the call" to start.
The job details land here.
Demo only. No real texts are sent.
Setup takes three steps
- Fill in the form below. Business name, your first name, mobile, trade, hours and any numbers we should never text.
- Dial the code we send you. Once your number is ready we text you one code to dial from your mobile, like
**004*04xxxxxxxx#. It tells your phone to send unanswered, busy and out-of-range calls to us. If your phone says it didn't work, we'll send the code for your carrier (Telstra, Optus or Vodafone). - That's it. Your number, phone and plan stay the same. Nothing is ported.
Test it: ask a mate to call you and let it ring out. They should get our text within a minute, and you'll get the details.
To turn it off, dial ##004# (Telstra and Vodafone) or ##002# (Optus). That also switches off voicemail forwarding, so turn your voicemail back on afterwards (Telstra: dial **004*101#).
Pricing
Missed-call text-back
A$300 one-off setup
then A$149 per month
- Works on your existing mobile number
- Wording set up with you
- Job details texted to you
- Up to 300 texts a month included
- No lock-in. Cancel before your next month starts
Add-on: Google profile tidy-up
A$249 one-off
- We check and fix your Google Business Profile: categories, service areas, hours, photos and description
- A simple way to ask happy customers for reviews
- Done within 5 business days
Prices are in Australian dollars and are the full amount you pay. If you hit the 300-text limit, we stop starting new chats and still send you every missed caller's number. Nothing extra is charged unless you say yes.
Questions tradies ask us
Will my mum get texted?
Not if she's on your skip list. You give us those numbers when you sign up (family, mates, suppliers) and can add more any time by texting us SKIP and the number. Anyone who isn't on the list gets a plain first text: "Sorry I missed your call, it's Dave from Harbour Plumbing. Is this about a job?" If they say no, we stop there, add them to your skip list and let you know. We also don't text the same number twice in two weeks.
Do I keep my number?
Yes. Nothing is ported. Your number, phone, carrier and plan stay the same. We use call forwarding, a standard setting on Australian mobiles, so only calls you don't answer come to us.
What if I'm on a job?
That's what it's for. Let it ring, or hit decline, and the caller gets a text. If you call them back yourself while we're still texting, reply "ok" to our text and we stop.
How much is it?
A$300 to set up, then A$149 a month with up to 300 texts. No lock-in.
What if I want out?
Tell us before your next month starts and you won't be charged again. To switch the forwarding off, dial ##004# (Telstra and Vodafone) or ##002# (Optus). We delete your customers' chats within 90 days.
Does it work with my phone?
It works with any mobile on Telstra, Optus or Vodafone, iPhone or Android. Some prepaid plans only let you forward to voicemail, so we check your plan before you pay. On iPhone, turn off "Silence Unknown Callers" or those calls won't reach us.
Can I see the chats?
Every job comes to you as a text with the caller's answers, plus any photos and voicemails as links. If you want the full chat for a job, ask us and we'll send it. We keep chats for 90 days.
Is it legal?
We only text people who have just called you, and only about their call. We don't send marketing. Every text says who it's from and how to opt out, and a STOP reply takes effect straight away.
What does the customer see?
A text from an Australian mobile number we set up for your business. It has your first name and business name, and ends with "Reply STOP to opt out." If they ask whether it's automated, we tell them yes.
What about emergencies?
If a caller mentions something like a burst pipe, flooding, no power, sparks or a gas smell, you get an URGENT text straight away, even after hours. We tell the caller to ring 000 if anyone is in danger.
What happens after hours?
Callers get a text saying you're closed and when you're back, and that they can reply URGENT. Non-urgent jobs are sent to you when you open, so your phone stays quiet at night.
What happens to my voicemail?
Callers can still leave a message. We take it instead of your carrier's voicemail and text you a link to listen to it.
Get set up
No payment now. We'll call you to check the details, then send an invoice before anything goes live. Got a question first? Use the box at the bottom, or email hello@missedcallmate.com.